Contact Us


We're bummed your BANGS Shoes didn't work out! But! We accept unworn or undamaged shoes within 30 days of your ship date.

To process a return fill out the form below, and (within 24 business hours!) a #liveBANGS help-center-rockstar will reply with a pre-paid return label to send your shoes back to our warehouse.

Your refund will be started within 24-48 hours of you initiating shipping back to our warehouse.

Refunds will include what you paid for your shoes minus a $7 re-stocking fee, excluding shipping.

We hope you will invest in another pair of BANGS Shoes! So be on the lookout for an email with a code for free shipping on your next pair ;)


If the shoes you recieved do not work, please follow the returns process on this webpage and then re-order the adventure shoes of your dreams on!!

Why do we handle exchanges like this??

We think the standard exchange process takes toooo long. Think about it...

You put your BANGS in the mail, wait 5-7 days for them to ship to our warehouse, wait 1-2 days for our warehouse to open your package, and then wait ANOTHER 5-7 days for your new BANGS to ship back to your house.

That's like 3-4 weeks in some cases... *weeps in corner*

But! If you return your shoes and then re-order a new pair, the new pair will leave our warehouse THAT day or the next business day!


So just follow the steps in the Return Section on this page, and then head on over to and get ready for the adventure of a lifetime.

Your Adventure Helps Others Find Theirs


Where are my pre-order shoes?

They are being made right meow! And will be shipped to you Summer 2016!

We send out check-in emails every few weeks to stay in touch, please make sure these are not being sent to spam.

We will let you know when your ship date is getting closer! For any additional questions, please email to! We'll get back to you ASAP.

p.s. You look great today.

What is your daily order cut off time?

Our warehouse ships shoes Monday - Friday, 7am to 4pm EST, pending holidays and weather. For same day processing, place your order by 11:00 AM EST.

What's your Shipping & Return Policy?

Please scroll to the top of this page to review our detailed Returns Policy!

What are BANGS Shipping Costs?
USPS Ground $5.00 2-8 Business Days
FedEx 2 Day $15.00 2 Business Days
FedEx Overnite $20.00 1 Business Day
Where do you ship?

Contiguous US

Hawaii + Alaska

We ship internationally! Add the shoes you want to your shopping and put in you address to cart to verify if we ship to you!

What if my heel logo is falling off?

Ugh! We are so bummed this is happening to your kicks.

Please know we are working tirelessly with our factory to fix this issue for the future!

In the meantime, we recommend putting the heel logo back on with Gorilla Super Glue! (NOT regular Gorilla Glue... we're talking rubber on rubber so you need that super stuff!)

Tips for applying!!

  1. Let it bond for 24 hours
  2. Hold tight 30 seconds or so after applying
  3. Apply only on one surface (either the sole or the logo)
  4. Don't overuse, put on with a toothpick, just a small amount!

And then get ready to keep on keepin' on and use Your Adventure to Help Others Find Theirs!

Please reach out to with any additional questions or concerns you magnificent creature.

Where can I get BANGS Shoes stickers?

You can order them here! And get 10 stickers for $5!!

We recommend ordering stickers when you order your shoes!! So you don't have to pay $5 shipping for each.

How do I clean these babies?
  1. Please do not put your BANGS in the washing machine or dryer!
  2. We spot clean ours with soap, water, a cloth, and a bit of elbow grease.
  3. Also, a Mr. Clean Magic Eraser does ACTUAL magic. (You can usually buy these at grocery or convenience stores.)
Where are BANGS Shoes manufactured?

Our shoes are responsibly made in Asia! You can find more info on our BANGS Production page. Scroll down to see where and how BANGS are made :)

How can I get more involved?

1) Join our national team BANGS Ambassadors (BAs)!

Apply here and use your adventure to help others find theirs.

2) Submit your #liveBANGS photos and videos for a chance to be featured on our accounts! Send the goods to :)

3) Rock your BANGS Shoes every single day like the Adventure Warrior you are and share our mission everytime someone asks you about your kicks.

Where did the name BANGS come from?

BANGS Shoes are inspired by shoes our Founder discovered while teaching English in China.

BANGS comes from the Mandarin character for "help".

帮 "to help": bāng

How does your give back model work?

Buying BANGS Shoes helps people start businesses in the US + around the world.

Our model is built to invest 20% of our net profits into hand-selected entrepreneurs every month. How and why do we do this? Read more on our Impact page here.

Why have The Classics been discontinued?

Thanks for supporting our OG BANGS Design! After listening to reviews, surveys, focus groups, and loads of customer feedback, we decide to update our shoes!

The new Adventure Collection is an innovation in design based on your feedback from our Classics.

The new rubber soles are designed for better support, comfort, and durability. We've updated the lining inside the shoe as well as the outside canvas colors for some fresh looks for the season!

Your new Adventure BANGS will wear better and lost longer!

BANGS products will never rest on our laurels or stop improving our designs. It's not in our blood! So thanks to you, for helping us to build a better shoe!

Do you ship to PO Boxes??

Please use a street address whenever possible!! All PO Box, APO, DPO and FBO addresses will be shipped via USPS. Expedited shipping is NOT available on these orders!

Life's short // Explore the unknown // Encourage others // And above all, BE BOLD

Share how you #liveBANGS