Return & Exchange Policy
We're bummed your BANGS Shoes didn't work out! We accept returns on unworn or undamaged shoes in the original BANGS Shoes box within 30 days of your ship date. We are unable to process returns or exchanges for any sale shoes, shoes without the BANGS Shoes box, international orders, and for Swag items (shirts, socks, beanies, shoelaces, patches, stickers, postcards, etc.) Shipping is non-refundable for returns and exchanges. Please also double (and triple!) check your mailing address! If an incorrect address is input and we are not notified with enough time to update before your shipment goes out, we will have to process your order like a normal exchange.
Exchanging? Carefully follow the steps below! We waive our restocking fee on all unworn shoe exchanges! Tra-llaaaa!
Returning? Refunds will include what you paid for your shoes minus a $7 re-stocking fee, excluding shipping.
Step 1: Submit a returns / exchange request !!!
Step 2: You will immediately receive a pre-paid return label via email to send your shoes back to our warehouse.
Exchanges: Follow the return steps 1 and 2 noted above! Within 24-48 business hours after FedEx scans your package, you will find an email in your inbox with A BANGS GIFT CARD to cover the cost of the shoes you paid for!! Please note this does not include shipping. So you can just visit BANGSshoes.com/AdventureNow, order a new pair with your gift card and let those sweet BANGS Shoes rain down upon you!
Returns: After FedEx scans your package, in 5-10 business days you’ll see a refund in your account of the cost of the shoes less a $7 restocking fee and your original shipping charges.
Your refund will be initiated within 24-48 business hours of you dropping off your package at Fedex. Refunds will take 5-10 business days to post to your account, pending your bank.
All returns and exchanges can be sent back in their original shoe box.
Don't want to wait for a label? Ship your shoes to the address below, but please note we will not refund shipping costs!!
BANGS Return c/o Orbit Logistics, 14190 Washington Hwy, Ashland, VA 23005
Forms submitted after 3 PM EDT on Fridays will not be processed until the following Monday after 8 AM EDT! Our returns will be closed Saturday + Sunday for weekend adventures. #liveBANGS