How can we help?

FAQ

Ordering

What size should I buy?

BANGS Shoes run mostly true to size EXCEPT on our platforms with white canvas which run big. If you're ordering high tops, low tops, slip ons, or platforms that do NOT have white canvas, order the size you wear the most.

If you're ordering platforms with white canvas, order a half size DOWN. For example if you normally wear a 10, order a 9.5 in our platforms.

If you are “in between” sizes (unless you have a wide foot) we recommend that you order down a half size.

And if THAT doesn’t work, check out our return and exchange policy here to get yourself an even better size.

What is the width of BANGS Shoes like?

Our shoe width is comparable to Converse. We have had people who said they have wide feet tell us that our shoes do not work for them, but we've also had people who say they have wide as repeat customers!

If you're worried about the shoes not fitting, we recommend getting them to try on! Just review our return and exchange policy here before ordering your shoes.

Will you help me choose which pair to get? I can't decide!!

Absolutely 1,000%. We LIVE for this.

Text us here! We'll ask you some questions and make a recommendation.

Are BANGS Shoes unisex?

They are!! Our shoes are genderless, made for all humans

Can I hike in BANGS Shoes?

Our shoes are lifestyle, everyday adventure footwear (not built for technical use) so we do NOT recommend hiking in them.

BANGS are perfect for exploring your hometown and new cities, traversing to and from work or class, and to serve as a reminder that every moment can be a grand adventure.

Our favorite technical boots are made by Patagonia, Vasque, and Keen. Although we do recommend a pair of BANGS to change into after a long day on the trails. Stay safe and happy adventuring!

Can I use more than one discount code?

Only one discount code can be used at a time on our site.

What is your daily order cut off time?

Our warehouse ships orders Monday - Friday, 7am to 4pm EST, pending holidays and weather. Orders placed by 1pm EST on a weekday (pending holidays) are typically shipped the same day. Orders placed after the cut-off time will be shipped the following business day. Our warehouse does not ship on the weekend, but orders are still processed.

Updating an Order

Can I cancel my order?

Once an order is placed, we are unable to alter or cancel it.

If your item(s) do not work out, we recommend processing an exchange for a preferred style or return for a refund.

We are unable to process returns or exchanges on any worn items, for any "FINAL SALE" shoes, international orders, and certain Swag items (socks, beanies, shoelaces, patches, stickers, postcards, etc.)

Review our full return & exchange policy here.

Can I change my mailing address after I place an order?

We are unable to update mailing addresses after an order is placed so please also double (and triple!) check your mailing address before you submit an order.

If you must update your mailing address post purchase, there is an $18 fee (passed from FedEx). If your address is unable to be changed through FedEx and your shoes are returned to the warehouse we will have to process them like a normal exchange.

Shipping, Returns & Exchanges

What is your shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

All our shipments go out via FedEx.

We are unable to ship to PO Boxes.

Once an order is placed, we are unable to alter or cancel it.

We cannot update mailing addresses after an order is placed so please also double (and triple!) check your mailing address before you submit an order.

If you must update your mailing address post purchase, there is an $18 fee (passed from FedEx). If your address is unable to be changed through FedEx and your shoes are returned to the warehouse we will have to process them like a normal exchange.

What is your return & exchange policy?

We can process a return or exchange on any unworn shoes within 60 days of your order date. Please test your shoes around your house with socks on before you wear them outside!

We are unable to process returns or exchanges on any worn items, for any "FINAL SALE" shoes, international orders, and certain Swag items (socks, beanies, shoelaces, patches, stickers, postcards, etc.)

If you choose an exchange, we will issue you a gift card code for a new order. If you choose to return your order, refunds will be credited to the original form of payment and will include what you paid for your shoes minus a $7 re-stocking fee. Original shipping is non-refundable for returns and exchanges.

Domestic return shipping is free on returns and exchanges.

All returns and exchanges must be returned with the return label you receive from BANGS Shoes.

Please ensure any returns are unworn, unwashed, and in the condition which they arrived to you. They will be checked for quality upon receipt by the warehouse and before a return is approved.

Your items can be sent back in their original shoe box or a sturdy box of your choice.

Once an order is placed, we are unable to alter or cancel it.

We cannot update mailing addresses after an order is placed so please also double (and triple!) check your mailing address before you submit an order.

If you must update your mailing address post purchase, there is an $18 fee (passed from FedEx). If your address is unable to be changed through FedEx and your shoes are returned to the warehouse we will have to process them like a normal exchange.

How do I start a return or exchange?

Please follow the steps on this page linked here.

How can I track my order?

As soon as your order ships, you will receive an email or text with the tracking information!

If you have not, please reach out to help@bangsshoes.com with any additional questions or concerns you magnificent creature.

What are contiguous US shipping costs?

4-7 Business Days, $6.95 with FedEx Ground

2 Business Days, $11.95 with FedEx 2 Day

1 Business Day, $29.95 with FedEx Overnight

Do you ship internationally?

Yes! We do! We use a third party vendor called Global ShopEx to ship outside the USA.

To find the exact cost of shipping to you, please add the items from our site that you'd like to buy, proceed to the cart and then select the blue "International Checkout" button.

International shipping FAQs

We use a third party vendor called Global ShopEx to ship outside the USA.

How long does it take to ship internationally?

It can take 2-5 weeks.

Where is my international order?

To ship international orders as a small company, we use a third party vendor named Global Shopex. As soon as your order ships you will receive an email from Global Shopex with the tracking link for the shipping within the US. Then, as soon as it takes its departure overseas, you will receive another email from global shopex with your international tracking link.

How do I contact global shopex about my order?

Their customer contact email is customercare@globalshopex.com. If you are unable to contact them, please email us at help@bangsshoes.com and we can help you!

Shipping Insurance

Why should I buy shipping insurance?

Because stuff happens! And lots of it is out of our control. For $1.99 you can have your delivery insured which we recommend this on all shipments. This means if your package is lost, stolen, or anything in between - we will replace it if you purchase insurance!

Shipping insurance is only available for packages being delivered inside the US.

How do I file a lost package claim?

Please reach out to help@bangsshoes.com to file a claim. We will help you!

What should I do if my package goes missing?

BANGS offers $1.99 shipping insurance on all packages. We HIGHLY recommend purchasing this. Unfortunately we see packages get lost or stolen all the time.

Before you contact our customer service, have you checked your tracking info? Shipping companies can get overwhelmed and can show delays on their 'note section' updates. It does not necessarily mean that something bad happened to your package, though, so do not fret!

If the tracking is up to date , there may be a note on the tracking (i.e: 'left at side door"!)

Have you looked everywhere? We see packages left at neighbors houses all the time!

Have you contacted FedEX directly to find out? Here's their Customer Service Phone number 📞 1 (800) 463-3339

Does it definitely look like your kicks were delivered and you still can't find them anywhere? Did you purchase BANGS shipping insurance? Please submit your claim to help@bangsshoes.com with your order number, email address and full name!

What is Zip and how does it work?

Q - What is Zip?

Zip is a payment plan that allows you to pay for your purchases via 4 simple, interest-free installments. Zip empowers you to buy now, pay over time and avoid interest repayments.

Q - Why would you use Zip?

By paying the Zip way, you will only be paying 25% of that order day one, with 0% interest.

Q - Are there any fees?

There are no fees if you pay on time. We only charge a $7 fee on any installment that is seven days overdue. If after 14 days the account is still past due, then a one time $7 account fee is added.

Q - What information do you take from me?

For initial sign up we only need your date of birth, mobile number, and either a debit or credit card. After that we only need you to enter your mobile number to make a purchase through Zip. Zip is completely secure.

Q - Is there a limit as to how much I can spend with Zip?

Zip does not approve every order. Our automated system takes into account various factors to determine whether you are approved and what spend limit we can provide you with.

If you are a repeat purchaser and have made all your repayments in time, there is a good chance you will receive a higher limit than somebody who is a new customer.

We also look at the total value of your order and can deny transactions if they exceed certain limits. Sometimes reducing the value of your order can help.

Q - How do I sign up?

You can sign up during the checkout process. For the initial sign up we will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!

Q - Who can use Zip?

In order to have an account with Zip, you must: live in the US, be at least 18 years old, have a valid and verifiable mobile number, and use a US credit or debit card to make a purchase.

Q - Can I add another payment card to my account?

You can have as many cards on file as you’d like by logging in to your customer account at https://customer.Zip.com/login.

Q - Will I be notified before I am charged for an installment?

We notify our customers via SMS and email ‘in advance’ of payments becoming due.

Q - Can I pay the balance of my installments early?

Of course. Just log into the Portal and choose the order you wish to pay early. https://customer.Zip.com/login.

Q - When is my first payment due?

Your first payment is due at the time of your purchase. The next three payments are bi-weekly, over 6 weeks.

Q - What if I lose my card and cannot pay on time?

If for whatever reason you’re having an issue paying on time contact support@Zip.com.

You will be notified via text message or email of the upcoming charge. If the charge remains unpaid for seven days we will incur a $7 late fee on missing a scheduled payment with a further $7 added seven days after payment due so it’s important to notify Zip to avoid a late fee if you’re having trouble updating your payment.

Q - My order did not go through; why was I charged?

When an attempt at a purchase is made you will see that pending charge sit there. If the purchase is successful the charge will go through after ~24 hours.

If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after ~24 hours.

Q - How do returns, refunds, and partial refunds work?

As soon as Zip is notified of the return, our customers are refunded the amount they’ve paid to-date and Zip cancels all future payments.

Wholesale

Are you looking for wholesale partners?

Yes! We are currently looking for brick and mortar wholesale partners! Please email help@bangsshoes.com with an introduction to you and your store plus a link to your store's website and social media. We can't wait to hear from you!

Job Opportunities

Can I apply for a job with BANGS?

We are not currently hiring.

Do you have an internship program?

We have one internship available every summer! If you're interested in applying, please email us with an introduction of yourself and your resume to help@bangsshoes.com.

Can I model for you?

We are ALWAYS looking for community members in and around Asheville, North Carolina to model. If you live nearby or are coming in town and want to get creative, email help@bangsshoes.com with the dates you're interested + a link to your social media. We can't wait to meet you!

Other

How do I clean my shoes?

Please do not put your BANGS in the washing machine or dryer!

We spot clean ours with natural soap, water, a cloth (or toothbrush!) and a bit of elbow grease. We recommend doing a spot test before cleaning with any soap to make sure that the soap does not alter the canvas color! Please do NOT use the following soaps, we have found that they turn canvas yellow: Dawn and Grandma’s Secret Spot Remover.

Please do not let dry in the sun! The sun can alter color.

What does it mean that your shoes are vegan?

We create shoes that contain no animal or animal by-products!

We also feel it’s important to clearly state that our entire operations are NOT vegan.

We do have vegan team members but we also have humans in and attached to BANGS who do not follow a vegan lifestyle. We also partner with many organizations and invest in entrepreneurs who are not vegan.

(Fun fact: the founder of our factory in Vietnam is vegan!)

All of that said, we work hard to create a product that our vegan community can wear and be proud of. We hope you will give BANGS Shoes a try!

Where does the name BANGS come from?

BANGS Shoes are inspired by shoes our Founder saw while teaching English in China.

BANGS comes from the Mandarin character for "help".

帮 "to help": bāng

Why did your prices increase?

Fall of 2023 we were forced to make the difficult decision to increase prices on many of our shoes.

For a couple of years now our costs have been steadily increasing with inflation and other market factors. We've been working hard to offset the cost increase with internal expense control as best as possible. Unfortunately we reached a point where we were no longer able to fully absorb these cost increases and had to raise our prices as part of a holistic approach to stay in business.

We do still have our sale page linked here and try to offer as many free gifts as possible.

We appreciate you more than you know and hope that you will stay part of the BANGS family. Thank you for taking the time to read this.

Get in touch

Have questions about your order, or a general enquiry?