Contact Us

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Return or Exchange?

We're bummed your BANGS Shoes didn't work out! We accept returns on unworn or undamaged shoes in the original BANGS Shoes box within 30 days of your ship date. Shipping is non-refundable for returns and exchanges. We are unable to process returns or exchanges for: sale items, any shoes without the BANGS Shoes box, international orders, and for Swag items (shirts, socks, beanies, shoelaces, patches, stickers, postcards, etc.) Please also double (and triple!) check your mailing address! If an incorrect address is input and we are not notified with enough time to update before your shipment goes out, we will have to process your order like a normal exchange.

Exchanging? Carefully follow the steps below! We waive our restocking fee on all unworn shoe exchanges! Tra-llaaaa!

Returning? Refunds will include what you paid for your shoes minus a $7 re-stocking fee, excluding shipping.

Step 1: Submit a returns / exchange request!!

Step 2: You will immediately receive a pre-paid return label via email to send your shoes back to our warehouse.

Exchanges: Follow the return steps 1 and 2 noted above! Within 24-48 business hours after FedEx or USPS scans your package, you will find an email in your inbox with A BANGS GIFT CARD to cover the cost of the shoes you paid for!! Please note this does not include shipping. So you can just visit BANGSshoes.com/AdventureNow, order a new pair with your gift card and let those sweet BANGS Shoes rain down upon you!

Returns: After FedEx or USPS scans your package, in 5-10 business days you’ll see a refund in your account of the cost of the shoes less a $7 restocking fee and your original shipping charges.

Your refund will be initiated within 24-48 business hours of you dropping off your package at Fedex or USPS. Refunds will take 5-10 business days to post to your account, pending your bank.

All returns and exchanges can be sent back in their original shoe box.

Don't want to wait for a label? Ship your shoes to the address below, but please note we will not refund shipping costs!!

BANGS Return c/o Orbit Logistics, 14190 Washington Hwy, Ashland, VA 23005

Forms submitted after 3 PM EDT on Fridays will not be processed until the following Monday after 8 AM EDT! Our returns will be closed Saturday + Sunday for weekend adventures. #liveBANGS

FAQs


How does BANGS Shipping Insurance work?

Worried about your package being lost, stolen, or damaged? Have no fear! For $0.98 have your shoe delivery insured. Need assistance on a lost package? Please reach out to help@bangsshoes.com to file a claim!

What is your daily order cut off time?

Our warehouse ships shoes Monday - Friday, 7am to 2pm EST, pending holidays and weather. For same day processing, place your order by 2:00 PM EST.

What's your Shipping & Return Policy?

Please scroll to the top of this page to review our detailed Returns Policy!

What are BANGS Shipping Costs?
USPS Ground $5.95 2-8 Business Days
FedEx 2 Day $16.95 2 Business Days
FedEx Overnight $29.95 1 Business Day
Where do you ship?

Contiguous US

Hawaii + Alaska

We ship internationally! Add the shoes you want to your shopping and put in you address to cart to verify if we ship to you!

Where can I get BANGS Shoes stickers?

You can order them here!

We recommend ordering stickers when you order your shoes!! So you don't have to pay $5.95 shipping for each.

How do I clean these babies?
  1. Please do not put your BANGS in the washing machine or dryer!
  2. We spot clean ours with soap, water, a cloth, and a bit of elbow grease.
  3. Also, a Mr. Clean Magic Eraser does ACTUAL magic. (You can usually buy these at grocery or convenience stores.)
Where are BANGS Shoes manufactured?

Our shoes are responsibly made in Asia! You can find more info on our BANGS Production page. Scroll down to see where and how BANGS are made :)

How can I get more involved?

Join our text community!!!

Sign Up here and use your adventure to help others find theirs.

Where did the name BANGS come from?

BANGS Shoes are inspired by shoes our Founder discovered while teaching English in China.

BANGS comes from the Mandarin character for "help".

帮 "to help": bāng

How does your give back model work?

Buying BANGS Shoes helps people start businesses in the US + around the world.

Our model is built to invest 20% of our net profits into hand-selected entrepreneurs every month. How and why do we do this? Read more on our Impact page here.

Do you ship to PO Boxes??

We can ship to PO Boxes with FedEx Smartpost ONLY. Please do NOT select FedEx Express shipping options if you are using a PO Box. All PO Box, APO, DPO and FBO addresses will be shipped via FedEx SmartPost. Expedited shipping is NOT available on these orders!

Can I use more than one discount code??

Ack! Only one discount code can be used at a time!!

My package has gone missing! HELP!!!

BANGS offers $0.98 shipping insurance on all packages. We HIGHLY recommend purchasing this. Unfortunately we see packages get lost or stolen all the time. If you choose NOT to purchase shipping insurance, BANGS is not liable for any missing packages.

Before you contact our customer service, have you checked your tracking info? Shipping companies can get overwhelmed and can show delays on their 'note section' updates. It does not necessarily mean that something bad happened to your package, though, so do not fret!

If the tracking is up to date , there may be a note on the tracking (i.e: 'left at side door"!)

Have you looked everywhere? We see packages left at neighbors houses all the time!

Have you contacted FedEX directly to find out? Here's their Customer Service Phone number 📞 1 (800) 463-3339

Does it definitely look like your kicks were delivered and you still can't find them anywhere? Did you purchase BANGS shipping insurance? Please submit your claim to help@bangsshoes.com with your order number, email address and full name!

Do BANGS Shoes run true to size??

We've found that alllll shoes fit a little differently! BANGS Shoes run pretttyyyy true to size so order the size you wear the most!!

If you are “in between” sizes (unless you have a wide foot) we recommend that you order down a half size.

And if THAT doesn’t work, check out our super awesome return and exchange policy above and get yourself an even better size!!

Are your shoes unisex?

They are!! We make our shoes to fit all genders!

Your shoes don't fit? No worries! Scope out our easy return and exchange policy above and we'll get ya what you need!

Can I hike in BANGS?

BANGS are everyday adventure lifestyle shoes made from ethically sourced canvas and rubber. Our shoes are built for exploring new cities, traversing to and from work or class, and to serve as a reminder that every moment can be a grand adventure. BANGS are not built for technical use so we do NOT recommend hiking in our shoes.

Some of our favorite hiking boots are made by Patagonia, Vasque, and Keen. Although we do recommend a pair of BANGS to change into after a long day on the trails. Stay safe and happy adventuring!

What is Quadpay?

Q - What is QuadPay?

QuadPay is a payment plan that allows you to pay for your purchases via 4 simple, interest-free installments. QuadPay empowers you to buy now, pay over time and avoid interest repayments.

Q - Why would you use QuadPay?

By paying the QuadPay way, you will only be paying 25% of that order day one, with 0% interest.

Q - Are there any fees?

There are no fees if you pay on time. We only charge a $7 fee on any installment that is seven days overdue. If after 14 days the account is still past due, then a one time $7 account fee is added.

Q - What information do you take from me?

For initial sign up we only need your date of birth, mobile number, and either a debit or credit card. After that we only need you to enter your mobile number to make a purchase through QuadPay. QuadPay is completely secure.

Q - Is there a limit as to how much I can spend with QuadPay?

QuadPay does not approve every order. Our automated system takes into account various factors to determine whether you are approved and what spend limit we can provide you with.

If you are a repeat purchaser and have made all your repayments in time, there is a good chance you will receive a higher limit than somebody who is a new customer.

We also look at the total value of your order and can deny transactions if they exceed certain limits. Sometimes reducing the value of your order can help.

Q - How do I sign up?

You can sign up during the checkout process. For the initial sign up we will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!

Q - Who can use QuadPay?

In order to have an account with QuadPay, you must: live in the US, be at least 18 years old, have a valid and verifiable mobile number, and use a US credit or debit card to make a purchase.

Q - Can I add another payment card to my account?

You can have as many cards on file as you’d like by logging in to your customer account at https://customer.quadpay.com/login.

Q - Will I be notified before I am charged for an installment?

We notify our customers via SMS and email ‘in advance’ of payments becoming due.

Q - Can I pay the balance of my installments early?

Of course. Just log into the Portal and choose the order you wish to pay early. https://customer.quadpay.com/login.

Q - When is my first payment due?

Your first payment is due at the time of your purchase. The next three payments are bi-weekly, over 6 weeks.

Q - What if I lose my card and cannot pay on time?

If for whatever reason you’re having an issue paying on time contact support@quadpay.com.

You will be notified via text message or email of the upcoming charge. If the charge remains unpaid for seven days we will incur a $7 late fee on missing a scheduled payment with a further $7 added seven days after payment due so it’s important to notify QuadPay to avoid a late fee if you’re having trouble updating your payment.

Q - My order did not go through; why was I charged?

When an attempt at a purchase is made you will see that pending charge sit there. If the purchase is successful the charge will go through after ~24 hours.

If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after ~24 hours.

Q - How do returns, refunds, and partial refunds work?

As soon as Quadpay is notified of the return, our customers are refunded the amount they’ve paid to-date and QuadPay cancels all future payments.

Community Values

BANGS was founded on the desire to make the world a more equitable place through micro-loans. Over the past 8 years we have cultivated a company culture and community united around everyday adventure, positivity, encouragement, and a passion to do good.

A clear goal for our Ambassador program and company at all levels is tremendous diversity and non-discrimination on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of our activities or operations. Everyone is invited to #liveBANGS!!

We have decided to focus our Ambassador program and company on branded topics like meetups, BANGS campaigns, our social mission, travel, plants, outdoor activities, our love of BANGS Shoes, and much more. BANGS has chosen to not engage in dialogue dedicated to conversations like government elections, race, sexual orientation, gender, religion, social status, outside & personal fundraising, sale opportunities of any kind, and other similar topics.

BANGS and the humans behind it will continue to be active listeners and engage in learning from organizations and sources who specialize in their field of conversations.

We do realize, understand and appreciate the passion around these topics and understand that BANGS may not support all of your needs as we cannot be a source for all topics of dialogue. So we encourage your participation in the hundreds of sites, blogs and communities dedicated to each of these! We encourage the sharing and discussing of your identity and beliefs on your personal social media accounts as you choose. We support each of you in choosing your own path of action.

We're proud of our community and our ability to come together to invest in over 3,000 entrepreneurs across 70 countries. We hope to continue building alongside you! Please direct any thoughts/questions you have to the BANGS Hotline so we can talk!

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