Q - What is QuadPay?
QuadPay is a payment plan that allows you to pay for your purchases via 4 simple, interest-free installments. QuadPay empowers you to buy now, pay over time and avoid interest repayments.
Q - Why would you use QuadPay?
By paying the QuadPay way, you will only be paying 25% of that order day one, with 0% interest.
Q - Are there any fees?
There are no fees if you pay on time. We only charge a $7 fee on any installment that is seven days overdue. If after 14 days the account is still past due, then a one time $7 account fee is added.
Q - What information do you take from me?
For initial sign up we only need your date of birth, mobile number, and either a debit or credit card. After that we only need you to enter your mobile number to make a purchase through QuadPay. QuadPay is completely secure.
Q - Is there a limit as to how much I can spend with QuadPay?
QuadPay does not approve every order. Our automated system takes into account various factors to determine whether you are approved and what spend limit we can provide you with.
If you are a repeat purchaser and have made all your repayments in time, there is a good chance you will receive a higher limit than somebody who is a new customer.
We also look at the total value of your order and can deny transactions if they exceed certain limits. Sometimes reducing the value of your order can help.
Q - How do I sign up?
You can sign up during the checkout process. For the initial sign up we will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!
Q - Who can use QuadPay?
In order to have an account with QuadPay, you must: live in the US, be at least 18 years old, have a valid and verifiable mobile number, and use a US credit or debit card to make a purchase.
Q - Can I add another payment card to my account?
You can have as many cards on file as you’d like by logging in to your customer account at https://customer.quadpay.com/login.
Q - Will I be notified before I am charged for an installment?
We notify our customers via SMS and email ‘in advance’ of payments becoming due.
Q - Can I pay the balance of my installments early?
Of course. Just log into the Portal and choose the order you wish to pay early. https://customer.quadpay.com/login.
Q - When is my first payment due?
Your first payment is due at the time of your purchase. The next three payments are bi-weekly, over 6 weeks.
Q - What if I lose my card and cannot pay on time?
If for whatever reason you’re having an issue paying on time contact firstname.lastname@example.org.
You will be notified via text message or email of the upcoming charge. If the charge remains unpaid for seven days we will incur a $7 late fee on missing a scheduled payment with a further $7 added seven days after payment due so it’s important to notify QuadPay to avoid a late fee if you’re having trouble updating your payment.
Q - My order did not go through; why was I charged?
When an attempt at a purchase is made you will see that pending charge sit there. If the purchase is successful the charge will go through after ~24 hours.
If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after ~24 hours.
Q - How do returns, refunds, and partial refunds work?
As soon as Quadpay is notified of the return, our customers are refunded the amount they’ve paid to-date and QuadPay cancels all future payments.