Contact Us

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Return or Exchange?

We're bummed your BANGS Shoes didn't work out! We can process a return on any unworn shoes within 60 days of your order date. We are unable to process returns or exchanges for any "FINAL SALE" shoes, international orders, and certain Swag items (socks, beanies, shoelaces, patches, stickers, postcards, etc.) Shipping is non-refundable for returns and exchanges. Please also double (and triple!) check your mailing address! If you must update your mailing address post purchase, there is an $18 fee (passed from FedEx). If your address is unable to be changed through FedEx and your shoes are returned to the warehouse we will have to process them like a normal exchange.

Exchanging? Carefully follow the steps below! We waive our restocking fee on all unworn shoe exchanges! Tra-llaaaa!

Returning? Refunds will include what you paid for your shoes minus a $7 re-stocking fee, excluding shipping.

Step 1: Submit a returns / exchange request!!

Step 2: You will receive a pre-paid return label via email within 4 business days to send your shoes back to our warehouse.

Exchanges: Follow the return steps 1 (choose "return for store credit") and 2 noted above! Within 24-48 business hours after FedEx scans your package, you will find an email in your inbox with a BANGS gift card code.

Returns: Follow the return steps 1 (chose "return for refund") and 2 noted above! Within 24-48 business hours of you dropping off your package at Fedex, you will receive a refund, less our $7 restocking fee. Refunds will take 5-10 business days to post to your account, pending your bank.

All returns and exchanges can be sent back in their original shoe box, but must be returned with the return label you receive from BANGS Shoes. Requests can take up to 4 business days after they are submitted!

Forms submitted after 3 PM EDT on Fridays will not be processed until the following week after 8 AM EDT! Our returns will be closed Saturday + Sunday for weekend adventures. #liveBANGS


Do BANGS Shoes run true to size??

We've found that alllll shoes fit a little differently! BANGS Shoes run pretttyyyy true to size so order the size you wear the most!! They do run a tad on the narrow side!

If you are “in between” sizes (unless you have a wide foot) we recommend that you order down a half size.

And if THAT doesn’t work, check out our super awesome return and exchange policy above and get yourself an even better size!!

Are your shoes unisex?

They are!! We make our shoes to fit all genders!

Your shoes don't fit? No worries! Scope out our easy return and exchange policy above and we'll get ya what you need!

Can I hike in BANGS?

BANGS are everyday adventure lifestyle shoes made from ethically sourced canvas and rubber. Our shoes are built for exploring new cities, traversing to and from work or class, and to serve as a reminder that every moment can be a grand adventure. BANGS are not built for technical use so we do NOT recommend hiking in our shoes.

Some of our favorite hiking boots are made by Patagonia, Vasque, and Keen. Although we do recommend a pair of BANGS to change into after a long day on the trails. Stay safe and happy adventuring!

Can I use more than one discount code??

Ack! Only one discount code can be used at a time!!

How does BANGS Shipping Insurance work?

Worried about your package being lost, stolen, or damaged? Have no fear! For $1.99 have your shoe delivery insured. Need assistance on a lost package? Please reach out to to file a claim!

What is Zip?

Q - What is Zip?

Zip is a payment plan that allows you to pay for your purchases via 4 simple, interest-free installments. Zip empowers you to buy now, pay over time and avoid interest repayments.

Q - Why would you use Zip?

By paying the Zip way, you will only be paying 25% of that order day one, with 0% interest.

Q - Are there any fees?

There are no fees if you pay on time. We only charge a $7 fee on any installment that is seven days overdue. If after 14 days the account is still past due, then a one time $7 account fee is added.

Q - What information do you take from me?

For initial sign up we only need your date of birth, mobile number, and either a debit or credit card. After that we only need you to enter your mobile number to make a purchase through Zip. Zip is completely secure.

Q - Is there a limit as to how much I can spend with Zip?

Zip does not approve every order. Our automated system takes into account various factors to determine whether you are approved and what spend limit we can provide you with.

If you are a repeat purchaser and have made all your repayments in time, there is a good chance you will receive a higher limit than somebody who is a new customer.

We also look at the total value of your order and can deny transactions if they exceed certain limits. Sometimes reducing the value of your order can help.

Q - How do I sign up?

You can sign up during the checkout process. For the initial sign up we will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!

Q - Who can use Zip?

In order to have an account with Zip, you must: live in the US, be at least 18 years old, have a valid and verifiable mobile number, and use a US credit or debit card to make a purchase.

Q - Can I add another payment card to my account?

You can have as many cards on file as you’d like by logging in to your customer account at

Q - Will I be notified before I am charged for an installment?

We notify our customers via SMS and email ‘in advance’ of payments becoming due.

Q - Can I pay the balance of my installments early?

Of course. Just log into the Portal and choose the order you wish to pay early.

Q - When is my first payment due?

Your first payment is due at the time of your purchase. The next three payments are bi-weekly, over 6 weeks.

Q - What if I lose my card and cannot pay on time?

If for whatever reason you’re having an issue paying on time contact

You will be notified via text message or email of the upcoming charge. If the charge remains unpaid for seven days we will incur a $7 late fee on missing a scheduled payment with a further $7 added seven days after payment due so it’s important to notify Zip to avoid a late fee if you’re having trouble updating your payment.

Q - My order did not go through; why was I charged?

When an attempt at a purchase is made you will see that pending charge sit there. If the purchase is successful the charge will go through after ~24 hours.

If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after ~24 hours.

Q - How do returns, refunds, and partial refunds work?

As soon as Zip is notified of the return, our customers are refunded the amount they’ve paid to-date and Zip cancels all future payments.

What is your daily order cut off time?

Our warehouse ships shoes Monday - Friday, 7am to 4pm EST, pending holidays and weather. For same day processing, place your order by 1:00 PM EST.

What's your Shipping & Return Policy?

Please scroll to the top of this page to review our detailed Returns Policy!

What are BANGS Shipping Costs?
FedEx Ground $6.95 4-7 Business Days
FedEx 2 Day $8.95 2 Business Days
FedEx Overnight $29.95 1 Business Day
Do you ship to PO Boxes??

We do NOT ship to PO Boxes. Please input ONLY a home or business address to avoid your order being returned to our warehouse.

Where do you ship?

Contiguous US

Hawaii + Alaska

We ship internationally! Add the shoes you want to your shopping and put in you address to cart to verify if we ship to you!

International Shipping FAQs!

Q - Do you ship internationally?

Yes! We do! To find the exact cost of shipping to you, please add the items from our site that you'd like to buy, proceed to the cart and then select the blue "International Checkout" button.

Q - How long does it take to ship internationally?

It can take 2-5 weeks.

Q - Where is my international order?

To ship international orders as a small company, we use a third party vendor named Global Shopex. As soon as your order ships you will receive an email from Global Shopex with the tracking link for the shipping within the US. Then, as soon as it takes its departure overseas, you will receive another email from global shopex with your international tracking link.

Q - How do I contact global shopex about my order?

Their customer contact email is If you are unable to contact them, please email us at and we can help you!

How can I track my BANGS?

As soon as your order ships, you will receive an email or text with the tracking information!

If you have not, please reach out to with any additional questions or concerns you magnificent creature.

My package has gone missing! HELP!!!

BANGS offers $1.99 shipping insurance on all packages. We HIGHLY recommend purchasing this. Unfortunately we see packages get lost or stolen all the time. If you choose NOT to purchase shipping insurance, BANGS is not liable for any missing packages.

Before you contact our customer service, have you checked your tracking info? Shipping companies can get overwhelmed and can show delays on their 'note section' updates. It does not necessarily mean that something bad happened to your package, though, so do not fret!

If the tracking is up to date , there may be a note on the tracking (i.e: 'left at side door"!)

Have you looked everywhere? We see packages left at neighbors houses all the time!

Have you contacted FedEX directly to find out? Here's their Customer Service Phone number 📞 1 (800) 463-3339

Does it definitely look like your kicks were delivered and you still can't find them anywhere? Did you purchase BANGS shipping insurance? Please submit your claim to with your order number, email address and full name!

How do I clean these babies?
  1. Please do not put your BANGS in the washing machine or dryer!
  2. We spot clean ours with natural soap, water, a cloth (or toothbrush!) and a bit of elbow grease. We recommend doing a spot test before cleaning with any soapt to make sure that the soap does not alter the canvas color!
  3. Please do not let dry in the sun! The sun can alter color.
What does “vegan footwear” mean to us?

We create shoes that contain no animal or animal by-products!

We also feel it’s important to clearly state that our entire operations is NOT vegan.

We do have vegan team members but we also have humans in and attached to BANGS who do not follow a vegan lifestyle. We also partner with many organizations and invest in entrepreneurs who are not vegan.

(Fun fact: the founder of our factory in Vietnam is vegan!)

All of that said, we work hard to create a product that our vegan community can wear and be proud of. We hope you will give BANGS Shoes a try!

Where are BANGS Shoes manufactured?

Our shoes are responsibly made in Asia! You can find more info on our BANGS Production page. Scroll down to see where and how BANGS are made :)

How can I get more involved?

Join our the BANGS Fam!!!

Sign up here for emails and texts to use your adventure to help others find theirs.

Where did the name BANGS come from?

BANGS Shoes are inspired by shoes our Founder discovered while teaching English in China.

BANGS comes from the Mandarin character for "help".

帮 "to help": bāng

How does your give back model work?

Buying BANGS Shoes helps people start businesses in the US + around the world.

Our model is built to invest 20% of our net profits into hand-selected entrepreneurs every month. How and why do we do this? Read more on our Impact page here.

Holiday Pricing Promise

Holiday Pricing Promise

Like most companies, BANGS will be hosting a variety of sales during November and December!

If you purchase a pair of BANGS on or after October 31, 2022 and see them on our site for a lower price on or any time before Decmber 31, 2022, we will honor the lower price. Please just contact our customer service and we will refund the difference for you!

We also host a wide range of gift with purchases every month. These are ordered in limited quantities so we are unable to add gifts to any past orders at all. We hope you understand!