Onyx High Top
Returns & Exchanges
We can process a return or exchange on any unworn shoes within 60 days of your order date. We highly recommend testing your shoes around your house with socks on before you wear them outside!
We are unable to process returns or exchanges on any worn items, for any "FINAL SALE" shoes, international orders, and certain Swag items (socks, beanies, shoelaces, patches, stickers, postcards, etc.)
For the full policy please read here.
Our shoes are unisex, made for all humans.
BANGS Shoes run mostly true to size EXCEPT on our platforms which run big. If you're ordering high tops or low tops, order the size you wear the most.
If you're ordering platforms, order a half size DOWN. For example if you normally wear a 10, order a 9.5 in our platforms.
If you are “in between” sizes (unless you have a wide foot) we recommend that you order down a half size.
We spot clean our shoes with natural soap, water, a cloth (or toothbrush!) and a bit of elbow grease. We recommend doing a spot test before cleaning with any soap to make sure that the soap does not alter the canvas color!
Please do not put your BANGS in the washing machine or dryer! Please do not let dry in the sun. The sun can alter color.
Our shoes are made with heavy canvas body with vulcanized rubber sole and toe cap. Vegan-leather tongue logo. Aluminum front lace up eyelets. Additional foot bed and arch support. Reinforced heel counter.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
Once an order is placed, we are unable to alter or cancel it.
We cannot update mailing addresses after an order is placed so please also double (and triple!) check your mailing address before you submit an order.
If you must update your mailing address post purchase, there is an $18 fee (passed from FedEx). If your address is unable to be changed through FedEx and your shoes are returned to the warehouse we will have to process them like a normal exchange.
Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
We ship through FedEx.
We are unable to ship to PO Boxes.